Peiting 16 December 2010. Happy faces at the Bavarian firm ept: The connector manufacturer from Peiting the first time in a customer survey by market researchers Bishop & Associates participated and achieved very good results right away. Bishop & Associates satisfaction surveys regularly out among the customers of connector manufacturers by, in this study to European customers were in focus. About 500 European CEM and OEM partners and distributors were asked about their work with 41 different connector manufacturers. In its first participation in the study met the Bishop-ept the same company in fourth place overall ranking. Conclusion: your satisfaction with the cooperation satisfied or very satisfied.
The Bishop-customer survey measured the satisfaction of European manufacturers and distributors in all major business areas: product quality and delivery times played a role here, as well as technical support, customer service and the quality of the home page. Among the participating connector manufacturers with global operations as well as medium-sized firms were represented. In almost all of the 20 questions scored above average results ept. The customers were able to assign grades from one to six, with six of the top grade was. In 16 of the 20 questions the average mark is between the notes for ept four for "satisfied" to five for "very satisfied".
ept commend the partners for example, for the adherence to promised delivery dates, ept here is ranked second in the overall result. For the overall effectiveness in dealing with problems connectors experts also received high marks and are there at number four. Outstanding is the satisfaction of customers regarding the provision of sample copies. Also in terms of technical support and expertise ept cut off very well. Compared with other medium-sized enterprises can therefore claim ept and against much larger companies, where any connections only one segment of many.
Claus Guglhör, sales manager of ept GmbH, is pleased with the positive results: "The Bishop study is a great endorsement for us, especially since we have participated for the first time in it. The response from our customers shows that we are on the right track, "Claus Guglhör also provides potential to improve". The analysis of the study shows us, of course, even at the point where the competition is still stronger. That is also very helpful to us. For example, we have set out to work on the usability of our website. "Nevertheless, the conclusion comes from the Bishop-of ept study extremely positive. Encouraged by the looks Kundenlob the company in 2011, confidence.
Detailed information on the results of the study, journalists on request at the below contact details ept GmbH
About ept ept
stands for electronic precision technology. " In the field of connectors and processing technology ept offers comprehensive solutions from one source. As an independent family business guarantees ept for over 40 years expertise and highest quality combined with creativity and precision when it comes to individual product and machine solution is. In the locations in Peiting, Buching, Augsburg, Czech Republic, U.S. and China and an international distribution network are currently over 700 employees. The company is ISO 9001, ISO / TS 16949 and ISO 14001.
ept GmbH Press
Tamara Orr
Bergwerkstr. 50
86971 Peiting
+49 (0) 8861/250 134 0
www.ept.de tamara.uhl @ ept.de
PR agency Xpand21 GbR
Michael Huhn
Kiebitzhof
9 22089 Hamburg
+49 ( 0) 40 / 325 09 17 14
projekt-team@xpand21.com
www.pr-agentur-xpand21.de
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